Refund policy

30-day Money-back guarantee

Here at PureTorque we stand behind what we sell. If you're not satisfied with your purchase, you can request a full refund within 30 days of delivery — no questions asked.

Refund is issued to your original payment method within 5–7 business days of us receiving the item.

To start a return, you can contact us at lyronadvanced@gmail.com  or use the link in your order status page.

If you are eligible for a refund, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at lyronadvanced@gmail.com or using the contact form.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lyronadvanced@gmail.com or using the contact form.