Shipping policy
Thank you for shopping with PureTorque. This policy explains how we ship your order, what it costs, and what to expect after you buy.
Order Processing
Orders are processed within 48 hours (excluding weekends and holidays).
You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.
If there is a significant delay in shipping your order, we will contact you by email.
Shipping rates and estimates
United States
We ship to all 50 U.S. states via UPS, delivered in 2-6 business days.
Shipping is free on orders over $300. For orders under $300, shipping is calculated at checkout based on your address and the delivery speed you choose. You'll see the exact cost before you pay.
Orders to Alaska, Hawaii and U.S. territories may take an additional [3–5] business days.
Canada
Standard shipping fee is $25 (CAD) via Canada Post and FedEx, delivered in 2-6 business days.
UK
Standard shipping fee is £15, delivered in 2-6 business days.
Europe
Standard shipping fee is €15 via DHL, delivered in 2-6 business days.
Europe shipping zone covers 44 countries, including Andorra, Albania, Austria, Bosnia & Herzegovina, Belgium, Bulgaria, Switzerland, Czechia, Germany, Denmark, Estonia, Spain, Finland, Faroe Islands, France, United Kingdom, Guernsey, Gibraltar, Greece, Croatia, Hungary, Ireland, Iceland, Italy, Jersey, Liechtenstein, Lithuania, Luxembourg, Latvia, Monaco, Moldova, Montenegro, North Macedonia, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Sweden, Slovenia, Slovakia, San Marino
Rest of the world
We offer international shipping to Australia, Brazil, Hong Kong SAR, Israel, Japan, Malaysia, New Zealand, Singapore, South Korea, United Arab Emirates via DHL. Shipping fees for your order are calculated and displayed at checkout.
Customs, duties and taxes. PureTorque is not responsible for any customs fees or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer, including tariffs, taxes and import VAT.
Order Tracking
Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.
Shipping destinations
We currently ship to Albania, Andorra, Australia, Austria, Belgium, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Croatia, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong SAR, Hungary, Iceland, Ireland, Israel, Italy, Japan, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Moldova, Monaco, Montenegro, Netherlands, New Zealand, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, and United States.
International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.
Address accuracy
Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.
Lost, damaged, or delayed packages
If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.
Order Changes & Cancellations
Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.
Questions?
Contact our team at info@getpuretorque.com or use the contact form.
Last updated: November 2, 2026